We hope that you are delighted with your order, however, because you are a consumer and have purchased your Product online, you have a legal right to cancel your Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) until the date which is 14 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
Your right to return goods does not apply to goods that have been opened from original packaging or used in any way, unless there is a fault with the product.
To cancel a contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email us direct through the website or by contacting us at firstname.lastname@example.org. Once you have contacted us we will e-mail you to confirm we have received your cancellation.
When emailing us please include details of your order to help us to identify it. If you cancel your Contract we will:
a.) refund you the price you paid for the Products, however this is conditional on the product being returned in its original packaging unopened.
b.) refund any delivery costs you have paid, although refunds for delivery will only be made if the item is returned due to a fault, if you change your mind and want a refund then delivery charge will not be refunded.
c.) We will make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
d.) We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Products we may refund you in vouchers. Exchanges. If you indicate on your cancellation form that you would rather receive an exchange than a refund then this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. In these circumstances a new Contract will be deemed to have been formed between us in relation to the new Product you have selected (and your various rights of cancellation and return as set out herein will apply to that Product). In the event that we are not able to satisfy your request for an exchange then we will refund you the cost of the Products and the original Contract between us will be cancelled.
If a Product has been dispatched to you or you have received them before you decide to cancel your Contract:
a.) Then you must return it to us without undue delay (in the original product packaging if possible) and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract;
b.) You can send it back to us at House of Alchemy 22a Ship Street Brighton BN1 1AD
c.) When returning goods please obtain a proof of postage (we do not accept responsibility for goods lost in transit) and ensure that the parcel is adequately sealed;
d.) Customers wishing to return fragrance Products should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used; and
e.) unless the Product is faulty or not as described you will be responsible for the cost of returning the Products to us.
If you cancel your order but do not send off such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.
If you made your purchase through a partnered retail location, such as a department store or any other independent retailer, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. Any questions on returns please do contact us direct.